FAQs

Our Thesus

A home is where we express our individuality or the collective individuality of a family. Whether we are our own “home designer” or a professional interior designer, there is one thing in common: we want a home for comfort, for the beauty it reflects, for the style that expresses who we are and is functional for our particular needs.

For over 30 years, Vancomp has remained committed to bringing both an extensive range of innovative, stylish bathroom and kitchen faucets, as well as shower fixtures and accessories that offer a different flair while meeting the functionality to comply with the North American market expectations. Each collection is designed with passion and with the consumers’ needs in mind as we aspire to give an exclusive experience by responding to sophisticated demands.

Another fundamental value of Vancomp reflects itself in the quality of each of our products. We concentrate our efforts on reaching the highest quality standards possible and exceeding the industry requirements. We follow strict quality procedures throughout each stage of production of every faucet.

Water is our primary need. Water nourishes us, reassures us - it is the essence of our lives. We, at Vancomp, dedicate our creations to water, never taking its existence for granted. Our products initiate the built-up of one’s lifestyle, taking it to the next level. Today’s bathrooms and kitchens are the most used and resourceful rooms in a home – the bathroom gives the much needed quietude after a hectic day; the kitchen enhances the harmony of the family by gathering everybody around a table and allowing one another to share their daily experience.

Our Quality

Vancomp products are made from top quality materials and are manufactured to the highest standards of excellence within the industry.

To clean your Vancomp faucet or accessory, wash with a wet, non-abrasive soapy cloth, and then wipe dry with a soft cloth or towel. We recommend you do this on a regular basis.

Do not use any abrasive, chemical or corrosive, powder or any other strong cleaners including detergents, window cleaners and disinfectants on your Vancomp product as they will destroy the finish and therefore void the warranty. Toothpaste should also be rinsed off when necessary.

Ask your plumbing retailer about our protectant-cleaner now available. This product is specially manufactured to clean and polish, leaving a protective coating to maintain your Vancomp products shine and finish.

VANCOMP FAUCET AND FINISH MANUFACTURER LIMITED WARRANTY

This warranty is extensive in that it covers replacement of all defective parts and even finish, but these are the only two things that are covered. SHIPPING AND LABOR CHARGES AND/OR DAMAGE INCURRED IN INSTALLATION, REPAIR, OR REPLACEMENT, AS WELL AS ANY OTHER KIND OF LOSS OR DAMAGE ARE EXCLUDED. Proof of purchase (original sales receipt and or confirmation) from the original purchaser must be made available to Vancomp for all warranty claims. THIS IS THE EXCLUSIVE 1 YEAR MANUFACTURER WARRANTY BY VANCOMP HARDWARE LTD, WHICH DOES NOT MAKE ANY OTHER WARRANTY OF ANY KIND, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY.

Any damages to this faucet as a result of misuse, abuse, or neglect or any use of other than genuine Vancomp replacement parts WILL VOID THE WARRANTY.

This warranty applies only to Vancomp faucets installed in the United States of America, Canada, Mexico and the European Union.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY DOES NOT COVER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (SUCH AS LABOR EXPENSES) WHETHER ARISING OUT OF BREACH OF WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. This warranty is not transferable. This warranty does not cover damage or defects relating to misuse, abuse, negligence, normal wear and tear, accident, acts of God, repairs or alterations not authorized in writing by Vancomp Hardware Ltd, or improper installation, storage or handling.